Refund Policy

Our Commitment to Customer Satisfaction

At SCM Automation, we stand behind the quality of our browser automation software and services. We want you to be completely satisfied with your purchase. This Refund Policy outlines the terms and conditions under which refunds may be issued for our subscription-based Services.

We encourage all potential customers to take advantage of our free trial period to fully evaluate our Services before committing to a paid subscription.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for new subscribers of our monthly and annual plans. If you are not satisfied with SCM Automation for any reason, you may request a full refund within 30 days of your initial purchase.

Eligibility Requirements

To qualify for our 30-day money-back guarantee, the following conditions must be met:

• The refund request must be made within 30 days of your initial subscription purchase date
• This guarantee applies only to first-time subscribers who have not previously subscribed to SCM Automation
• The account must not have been used in violation of our Terms of Service
• The refund request must be submitted through proper channels (email or support ticket)

What's Covered

• Full refund of your initial subscription fee
• No questions asked - we respect your decision
• Processing within 5-10 business days to your original payment method

Subscription Renewals

Automatic Renewal Refunds

If your subscription automatically renews and you wish to cancel, you may be eligible for a prorated refund under the following conditions:

• Within 7 Days: Request made within 7 days of the renewal date - eligible for a full refund
• 8-14 Days: Request made within 8-14 days of renewal - eligible for 50% refund
• After 14 Days: No refund available; cancellation will take effect at the end of the current billing period

Managing Auto-Renewal

To avoid unwanted charges, you can disable auto-renewal at any time before your renewal date through your account settings. You will continue to have access to the Services until the end of your current billing period.

Upgrade and Downgrade Policies

Plan Upgrades

When you upgrade your subscription plan:

• You will be charged the prorated difference between your current plan and the new plan
• The upgrade takes effect immediately
• Your billing cycle remains unchanged
• No refund of unused time from the previous plan

Plan Downgrades

When you downgrade your subscription plan:

• The downgrade takes effect at the start of your next billing cycle
• You maintain access to your current plan features until the end of the billing period
• No refund for the difference between plans
• Unused automation runs or resources do not carry over

Free Trial Policy

We offer a free trial period (typically 14 days) for new users to explore our Services without payment:

• No credit card required during the trial period
• Full access to features available in your selected trial plan
• Cancel anytime during the trial with no charges
• If you do not cancel before the trial ends, you will be automatically enrolled in a paid subscription
• Email reminders sent before trial expiration
• One free trial per user/business entity

Important: Users who abuse the free trial system by creating multiple accounts may have their accounts suspended and be ineligible for refunds.

Non-Refundable Items and Services

The following items and services are non-refundable under any circumstances:

• Custom Development: Any custom automation scripts or integrations developed specifically for your account
• Professional Services: Consulting, training, or implementation services once delivered
• Add-on Features: One-time purchases of additional features or automation runs
• Domain Registration: Any domain names registered through our service
• Third-Party Services: Fees for third-party integrations or API usage
• Suspended/Terminated Accounts: Accounts terminated for Terms of Service violations

Enterprise and Custom Plans

For Enterprise and custom subscription plans:

• Refund policies are negotiated as part of your custom agreement
• Terms may differ from standard subscription refund policies
• Contact your account manager or our Enterprise team for specific terms
• Service Level Agreements (SLAs) may include specific refund provisions for downtime

Refund Request Process

How to Request a Refund

To request a refund, please follow these steps:

1. Contact Support: Email us at refunds@scmautomation.com or submit a support ticket
2. Provide Information: Include your account email, order number, and reason for refund (optional but helpful)
3. Confirmation: You will receive a confirmation email within 24 hours
4. Processing: Refunds are typically processed within 5-10 business days
5. Receipt: Funds will be returned to your original payment method

Required Information

When submitting a refund request, please provide:

• Account email address
• Transaction/order ID (if available)
• Subscription plan name
• Purchase date
• Reason for refund (optional)

Refund Processing Time

Once your refund request is approved:

• Credit/Debit Cards: 5-10 business days for funds to appear in your account
• PayPal: 3-5 business days
• Bank Transfers: 7-14 business days depending on your bank
• Other Payment Methods: Timeline varies; we will notify you of expected timeframe

Note: Processing times may vary based on your financial institution. If you do not receive your refund within the stated timeframe, please contact your bank or payment provider first, then reach out to our support team.

Account Access After Refund

Once a refund is processed:

• Your paid subscription access will be immediately terminated
• You will have 30 days to export your automation scripts and data
• After 30 days, your account data will be permanently deleted
• You may create a new account and subscribe again in the future
• Previous refunds do not affect eligibility for new subscriptions, but additional money-back guarantee eligibility will be reviewed on a case-by-case basis

Chargebacks and Disputes

We encourage you to contact us directly if you have any billing concerns before initiating a chargeback with your bank or credit card company.

Chargeback Policy

• Filing a chargeback without first contacting us may result in immediate account suspension
• We will provide documentation to your payment provider showing the terms you agreed to
• Unjustified chargebacks may result in permanent ban from our Services
• If a chargeback is resolved in our favor, your account may be charged for associated fees

Dispute Resolution

We are committed to resolving billing disputes fairly and efficiently. If you have any concerns, please contact our billing department at billing@scmautomation.com. We aim to respond to all inquiries within 24 hours.

Service Level Agreement (SLA) Credits

For Premium and Enterprise subscribers, we offer SLA guarantees:

• 99.9% Uptime Guarantee: We commit to maintaining service availability
• Service Credits: If we fail to meet our uptime commitment, you may be eligible for service credits
• Credit Calculation: Credits are calculated as a percentage of your monthly subscription fee based on downtime duration
• Credit Application: Service credits are automatically applied to your next invoice
• Exclusions: Scheduled maintenance, force majeure events, and issues caused by user error are not eligible for credits

For detailed SLA terms, please refer to your Enterprise agreement or contact our support team.

Changes to This Refund Policy

SCM Automation reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our Services after changes are posted constitutes acceptance of the modified policy.

Material changes affecting your refund rights will be communicated via email to your registered email address at least 30 days before taking effect.

Questions and Support

If you have questions about our Refund Policy or need assistance with a refund request, please don't hesitate to contact us:

💡 Tip: Before requesting a refund, consider reaching out to our support team. We're here to help resolve any issues you may be experiencing with our Services!