Privacy Policy

Introduction

At SCM Automation ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our browser automation software and related services (collectively, the "Services").

By accessing or using our Services, you agree to the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

Information We Collect

Personal Information

When you register for SCM Automation, we collect:

• Name and email address
• Billing information and payment details (processed securely through third-party payment processors)
• Company name and business information (for enterprise accounts)
• Account credentials and authentication data

Automation Data

To provide our automation services, we may collect:

• Browser automation scripts and workflows you create
• Execution logs and performance metrics
• Configuration settings and preferences
• URLs and web elements you interact with during automation

Technical Information

We automatically collect certain technical data:

• Device information (operating system, browser version, device type)
• IP address and geographic location
• Usage statistics and analytics data
• Error reports and diagnostic information

How We Use Your Information

We use the collected information for the following purposes:

Service Delivery

• Provide, maintain, and improve our automation software
• Process your transactions and manage your account
• Execute your automation scripts and workflows
• Sync your data across devices and platforms

Communication

• Send you service updates, security alerts, and administrative messages
• Respond to your inquiries and provide customer support
• Send promotional materials and product announcements (with your consent)

Improvement and Analytics

• Analyze usage patterns to enhance user experience
• Develop new features and functionality
• Monitor and prevent technical issues and security threats
• Conduct research and data analysis for service optimization

Data Storage and Security

We implement industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption: All data transmitted between your device and our servers is encrypted using TLS/SSL protocols
• Secure Storage: Your automation scripts and personal data are stored on encrypted servers with restricted access
• Access Controls: Multi-factor authentication and role-based access control for sensitive operations
• Regular Audits: Periodic security assessments and vulnerability testing
• Compliance: SOC 2 Type II certified infrastructure and GDPR compliance

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security but continuously work to maintain the highest standards.

Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your data only in the following circumstances:

Service Providers

We work with trusted third-party service providers who assist us in operating our Services, such as cloud hosting providers, payment processors, and analytics services. These partners are bound by confidentiality agreements and are prohibited from using your data for any other purpose.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas, or government regulations).

Business Transfers

In the event of a merger, acquisition, or sale of our assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

Protection of Rights

We may disclose information when necessary to protect our rights, property, or safety, or that of our users or others.

Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Portability: Request transfer of your data to another service provider
• Opt-Out: Unsubscribe from marketing communications at any time
• Restriction: Request limitation of processing of your data

To exercise these rights, please contact us at privacy@scmautomation.com. We will respond to your request within 30 days.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience and collect usage data. These technologies help us:

• Remember your preferences and settings
• Analyze traffic and usage patterns
• Provide personalized content and recommendations
• Measure the effectiveness of our marketing campaigns

You can control cookie settings through your browser preferences. Note that disabling cookies may affect the functionality of certain features.

Data Retention

We retain your personal information for as long as necessary to provide our Services and comply with legal obligations. Specifically:

• Active Accounts: Data is retained while your account is active
• Closed Accounts: Personal data is deleted within 90 days of account closure
• Automation Scripts: Stored for 1 year after last use or account closure
• Financial Records: Retained for 7 years as required by law
• Marketing Data: Deleted immediately upon opt-out request

International Data Transfers

SCM Automation operates globally. Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws different from those in your country.

When we transfer data internationally, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission and other recognized legal frameworks.

Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a child, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending an email notification to your registered email address
• Displaying a prominent notice within our Services

Your continued use of our Services after changes become effective constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: